Things you should know about making an insurance claim

• Write down the Date & time of loss and the exact address where the loss occurred.
• Make particular note of the other person’s vehicle involved in the accident (write down the Year, Make, Model and Serial Number or VIN number and also ensure to write down the name of both the Insurance Company and Insurance Broker as well as the Policy number and expiry date. All of this information will be on the other person’s proof of insurance ( commonly referred to as Pink Card).
• Also, ensure to write down who was driving the vehicle as it may be different than the name on the pink card or registration. Ask the driver to show you their drivers license and write down their drivers license number and also note on the license if it’s expired.
• Make note of the details of the accident and write down the way you think the accident happened.
• It’s always important to get the names and contact information for any witnesses.
• Take as many pictures as possible while at the scene.  With cell phone cameras these days, one can take pictures quickly and have them ready to forward to an adjuster.
• Try and contact your insurance company or broker as soon as possible and report the accident.
• Making a claim might affect your premium upon renewal.  We recommend speaking with your broker for any clarification.

After the claim has been reported to your broker or the insurance company

• Make sure you write down the Name, Phone #, email address of the adjuster that will be representing you and your vehicle.  Make especially sure to write the CLAIM NUMBER they give you as it will help you receive service from anyone else in the event you are unable to reach your adjuster.
• It would also be wise to keep a written record of the date & time the adjuster contacted you and when you can expect them to contact you again
• Ensure you promptly comply with the adjuster’s requests otherwise the claim may get held up and things will take much longer to get sorted out.
• Keep any receipts for repairs or services that your adjuster asks you to pay for directly so that you can receive compensation from the insurance company promptly.
• Make and keep notes of any correspondence received in writing or conversations you may have with the third parties adjuster and provide these to your own adjuster.
• Keep records of all agreements and settlements you make with your insurance company.

Do you have a claim?

Simply click on the company's logo that matches your insurance papers and you'll be directed to the claims page on their website which has all the relavent information you need to help you through making a claim.  For your convenience you can also simply  call the emergency after hours number shown to get you in touch with a claims representative right away.

When we're not able to assist, you can connect directly with these hotlines, open 24 hours a day, 7 days a week.

	AVIVA ELITE Motorhome, Fifth Wheel, Travel Trailer, Truck Camper, Watercraft, Motorcycle, Antique Car 1-800-692-8482
	Chubb Insurance 1-800-532-4822 Emergency After Hours: 1-888-424-8221
	Economical Insurance Auto, Home, Condo, Tenant, Business, Umbrella, Motorcycle, Watercraft, RV 1-800-607-2424
	Hagerty Insurance Classic Car
	INTACT Auto, Home, Condo, Tenant, Business, Umbrella, Motorcycle, Watercraft, RV 1-866-464-2424
	JEVCO INSURANCE Auto, Motorcycle 1-800-263-5361
	NAUTIMAX Boat
	NORDIC Auto, Motorcylce, RV 1-866-464-2424
	PEMBRIDGE Auto, Home, Condo, Tenant, Motorcycle, RV 1-800-661-1577
	PREMIRE MARINE High Value Home, Vacant Dwellings, Rental Dwellings, Seasonal Dwellings, Mobile Home, Vacation Trailer, Watercraft 1-800-551-4246
	Royal & SunAlliance Auto, Home, Condo, Tenant, Motorcycle, Watercraft, Vacation Property, RV 1-800-319-9993
	SMI Home, Condo, Tenant, Vacant Dwelling, Rental Dwelling, Seasonal Dwelling, Business 1-800-590-5003
	SPORTS & FITNESS INSURANCE - Claims Serviced through McLaren's Canada Business Insurance 1-800-668-6100
	THE DOMINION Auto, Home, Condo, Tenant, High Value Home, Rental Dwelling, Seasonal Dwelling
	TIC - Travel Insurance Coordinators Travel Insurance Toll free within Canada/U.S.A.: 1-800-995-1662 Collect worldwide: 604-639-8849 OR 416-340-0049 Toll free International: 800-842-08420 or 00-800-842-08420 (if not available, please call collect)
	Travel Guard Active Travel Customer Service line 24/7 toll free: 1 866 878 0191 24-Hour Emergency Assistance: for Canada and Continental USA: 1 866 878 0192 International: 416 646 3723 (collect)
	TU - Travel Underwriters From U.S.A. & Canada Travel Insurance call toll free: 1-800-663-0399 World Wide, call collect: (604) 278-4108